TERMS OF USE

By using www.copsa.bg  you are obliged to accept the following General Terms and Conditions, which may be updated and altered by us without notice.

By using www.copsa.bg you declare and guarantee that you are at least 18 years of age.

If you do not agree to these General Terms and Conditions, you are not authorized to use this site.

These General Terms and Conditions specify the order, manner and terms of selling and purchasing using the online shop www.copsa.bg, owned by Château Copsa Winery Ltd. These General Terms and Conditions are a sales and purchase agreement (SPA) between www.copsa.bg and you.

www.copsa.bg gives you the opportunity to purchase the goods offered in the online store by ordering and paying the respective selling price, and you are obliged to comply with these General Terms and Conditions. You can make valid orders to purchase the goods and services offered in the online shop www.copsa.bg only after agreeing to these General Terms and Conditions, and by that you consider yourself to be bound by the provisions of the General Terms and Conditions and you are obliged to observe them.

1. General provisions

For the purposes of these General Terms and Conditions, the following terms are used with the following meanings:

VINARSKA IZBA - KOPSA OOD (Château Copsa Winery Ltd.) is a trading company entered in the Business Register at the Registry Agency under UIC: BG160026157, with Head Office and Registered Office in the town of Karlovo 4300, 34 General Kartsov Str., Karlovo Municipality, Plovdiv Region, email: copsa_karlovo@abv.bg, phone: + 359 887 070 555 , www.copsa.bg , which will be referred to as "Seller".

www.copsa.bg is a website for the online sale of goods and services provided by the Seller, and henceforth referred to as "Website".

By "goods and services" provided by the Seller is meant:

  • Wine in accordance with the Act on Wine and Alcoholic Beverages;
  • Cover charge/ vouchers for trainings and events organized by Château Copsa Winery, tasting and shopping of goods;
  • Accessories and packaging;

Each of the listed items is described with its basic features and sales price. The Seller is not responsible if the information about the characteristics of the product indicated by the manufacturer or the distributor is incorrect or inaccurate.

"Customer" is a natural person or a legal entity who has placed an order or has registered a client profile on the Website and it is in accordance with these General Terms and Conditions. By placing an order, the Customer - a natural person declares and confirms that they are at least 18 (eighteen) years of age. The website reserves the right to decline the order in case of doubt that the Customer is under 18 (eighteen) years of age.

"Customer Profile" is the Customer's information (Name, Family name, Address, Phone, E-mail, etc.) provided by the Customer when purchasing or registering on the Website and stored for the purpose of servicing the orders and services provided by the Website.

By using the Website, the Customer declares that they are responsible for maintaining their account and password and for the secure access to their computer. The Customer Profile is accessible by entering a username and password and allows the Customer to view and edit the data entered upon registration; to access the information of all of their orders for the purchase of goods and services through the Website; to change their access password; to subscribe or refuse a subscription to receive a newsletter from the Website. The Customer is responsible for all activities that occur as a result of using their password or account.

The Seller is not responsible for any loss or damage resulting from non-compliance with the Customer's responsibilities and obligations under these General Terms and Conditions.

In order to purchase a product or use services offered by this Website, the Customer must register and / or provide the information requested by the Website. By entering any information on the Website, the Customer declares and guarantees that they:

(1) are at least 18 years of age;

(2) use their real identity;

(3) provide only true, accurate, current and complete information;

(4) will maintain and promptly update the information they have provided; so they can preserve it as true, accurate, current, and complete.

Electronic communication

When visiting our Website, purchasing products or services, or addressing our Contact Us department listed in the Contacts section of the Website, the Customer communicates with us electronically or remotely. We will also communicate with the Customer via email or call or update of the Site. By using the Website, the Customer agrees that all agreements, notices, disclosures, and other communications we provide electronically comply with all legal requirements that such communication is in writing.

2. Purchase orders

In order to purchase the products and services offered on the Website, the Customer provides the required information or registers (by filling in the registration form) and agrees with these General Terms and Conditions.

When ordering or registering, the Customer provides the following information:

  • Name
  • Family name
  • Delivery address:
  • Telephone
  • E-mail

By entering any information on the Website, the Customer declares and guarantees that they:

(1) are at least 18 years of age;

(2) use their real identity;

(3) provide only true, accurate, current and complete information;

(4) will maintain and promptly update the information they have provided; so they can preserve it as true, accurate, current, and complete.

(5) Agrees to the General Terms and Conditions of the Website by ticking the box "I accept the terms of use of this Website."

Order process

In the case of a purchase order, the Customer carries out the following consecutive actions:

  1. Chooses the products they want, which they add to their shopping basket by clicking on the "Buy" button against the item.
  2. When the Customer chooses to order the selected products, they go to their "Shopping basket" (located at the top right of the website).
  3. In their "Shopping basket", the Customer can change the number of each added item, remove the already added goods, and enter a promo code for a discount;
  4. After finalizing the editing of the selected goods, the Customer clicks the "Delivery" button in the lower right corner of the screen and chooses whether they want to use the registration they already have on the site, to shop without registration or to create one in case they are not registered. The Customer fills in the personal data in the form. In the bottom left corner of the screen, the Customer must accept the terms of use of the site and choose whether to subscribe to an email newsletter and promotions.
  5. After completing the third, final step, the Customer chooses the desired payment method and clicks the "Finish Order" button.

The purchase order of goods through the Website is deemed completed only after the "Finish Order" button has been pressed. In this case, a "Your order is accepted successfully!" page displays the order number, amount and payment method.

In the case of incomplete and / or incorrect data when submitting the order, the same is considered invalid and the Website does not have an obligation to execute it.

Acceptance of the order

The purchase order is accepted by the Website by sending a message to the Customer's e-mail address with the order data.

The order takes effect between the parties after checking the availability of the goods ordered for purchase.

3. Delivery

(1) Terms of delivery:

The delivery price is determined by the courier's pricing policy

Weight  Price "Delivery to an office of Speedy"  Price "Delivery to an address"
Less than 1 kg BGN 3.06 BGN 6.33
Less than 3 kg BGN 3.66 BGN 6.90
Less than 6 kg BGN 4.86 BGN 10.32
Less than 10 kg BGN 6.06 BGN 11.45
Less than 20 kg BGN 10.86 BGN 18.28

(2) All deliveries are on the territory of Bulgaria.

(3) Upon payment of the order with "Cash on Delivery", all delivery costs valid under item 3 (1) shall be paid additionally by the Customer, at the moment of delivery.

(4) Upon payment with "Bank Transfer", all delivery costs valid under item 3 (1) shall be paid additionally by the Customer, at the moment of delivery.

Terms of delivery:

No later than 3 (three) working days - for the territory of the country, when paying with "Cash on Delivery". When paying with a "Bank Transfer", the specified delivery period begins after receipt of the payment in the Seller's bank account.

Orders made on weekends will be processed on the first working day.

(6) The goods are delivered in transport packaging, according to their type.

The Seller does not guarantee the availability of the ordered items. In case the Seller is unable to fulfil their obligations due to the fact that the ordered goods are not available and the supplier cannot deliver them, within 24 (twenty four) hours of receiving the purchase order, the Seller informs the Customer for the depletion of the goods by calling the telephone number specified upon registration or by sending a message to an email address specified by the Customer. The Seller will refund the value of the ordered item (s) in case a bank payment has been made or will change the order as desired by the Customer.

The goods are handed over to the Customer or to a third party who accepts and confirms the receipt of the goods on behalf of the Customer by signing the accompanying documents. In the event that the Customer is not found within the delivery period at the address specified by them or if there is no access and conditions for the delivery of the goods within this period, the Seller shall be relieved of their obligation to deliver the goods ordered for purchase. The Customer can confirm their willingness to receive the goods after the expiry of the delivery period in which they have not been found at the address by covering all the costs for a second delivery. In this case, a new delivery period begins from the moment of confirmation.

4. Prices and terms of payment

All prices of the goods on the Web site are in Bulgarian Levs (BGN). Prices include VAT. The specified item prices do not include the delivery costs specified in paragraph 3 (1)

The amount due for the ordered products can be paid as follows:

  1. Cash on Delivery
  2. Bank Transfer to the bank accounts specified in the Website

Upon payment by the Customer with 2. a Bank Transfer, the order is handed over to the courier only after receipt of the payment in the Seller's bank account.

Bank account: BG51RZBB91551008443455

With the acceptance of these General Terms and Conditions, the Customer, who is a consumer within the meaning of the Consumer Protection Act (CPA), agrees to make an advance payment of the goods in accordance with Article 53 (1) of the CPA with 2. a Bank Transfer.

5. Policy on Return of Goods, Customer Compensation, and Refusal of Orders

(1) The Customer is entitled, without due compensation or penalty, and without giving any reason, to cancel the concluded contract within 14 (fourteen) days from the date of receipt of the goods.

(2) Should the Customer exercise their right to cancel under par. 1 of this provision, they have to send a Form for exercising the right to cancel the contract, and after confirmation by the Seller that they have received the form, to return the goods intact. The Seller is obliged to reimburse the Customer in full the amounts paid them no later than 30 (thirty) calendar days from the date on which the Customer exercised their right to cancel the concluded contract. From the amount that the Customer has paid according to the contract, the cost of returning the goods is deducted, unless the customer has returned the goods at their own expense and has notified the Seller thereof.

Form for exercising the right to cancel the contract

Annex 6 to Art. 47, para. 1, item 8 and Art. 52, para. 2 and 4 of the CPA

(New - State Gazette No. 61 / 2014, into force as of 25 July 2014)

STANDARD FORM FOR EXERCISING THE RIGHT TO CANCEL THE CONTRACT
(Please fill in and submit this form only if you wish to cancel the contract)

TO
The Manager of Château Copsa Winery Ltd.

I/We hereby notify * that I/we am/are cancelling * the concluded contract for purchasing the following goods * / for providing the following service *:

……………………………………………………………………………………………………………………………..................................

– Ordered on*/Delivered on*

...................................................................................................................................................................

– Name of the Customer(s)

...................................................................................................................................................................

– Address of the Customer(s)

...................................................................................................................................................................

– Signature of the Customer(s)

...................................................................................................................................................................

(only if this form is on paper)

– Date

...................................................................................................................................................................

The form has to be sent to the following address: Karlovo, 34  General Kartsov Str. or signed by the Customer, then scanned and sent to this email address copsa_karlovo@abv.bg .

3) The right to cancel under par. 1 shall not apply in the following cases:

- for the delivery of goods whose price depends on fluctuations in the financial markets that the Seller is unable to control;

- for the delivery of goods which, by their nature, cannot be returned or are subject to rapid deterioration, or threaten to deteriorate their quality characteristics (food and beverages);

- for any goods ordered by the Customer which have been unpacked and / or opened the Customer and this has affected the goods' quantitative and qualitative characteristics;

- in case of loss of documents for delivery of the order

(4) The Customer is obliged to store the goods received from the Website, to maintain their quality and safety during the period under paragraph (1).

6. Product description

The Website is trying to be as accurate as possible with the description of the products it contains. However, it does not guarantee that the description of the products or other content on the Website is accurate, complete, up-to-date or error-free. If a product does not match its description, your only right is to return it unused.

THE PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED ON THE WEBSITE ARE SUBJECT TO A CHANGE WITHOUT WARNING.

The display, description or reference to a product or service on this Website does not imply that the product or service is currently available. All orders for products or services are subject to the applicable legislation including, as appropriate, export and import regulations and restrictions, if any, imposed by the Managing Authorities having jurisdiction over such orders, products or services.

Any product offered on the Website by the Seller is characterized by

* name (written on the label of the specific product)

* quantity (written on the label of the specific product)

* price in BGN (written under the name of the product)

7. Rights and responsibilities of the Customer and the Seller

The Seller makes sure that the information on the Website is kept up to date, but does not guarantee the completeness of the information.

The Seller does not guarantee that the access to the Website will be uninterrupted, timely, secure, and error-free as far as the Seller's abilities, control and will are concerned.

The Seller is not liable for failure to provide access to the Website as well as for the non-processing or untimely processing of purchase orders in circumstances beyond their control - cases of force majeure, incidental events, problems in the global Internet network, and the provision of services outside the Seller's control.

The Customer is liable to indemnify the Seller for any damage, expense, and lawyer's fees paid in connection with a default on the Customer's obligations under these General Terms and Conditions. The Customer is also obliged to indemnify the Seller for all damages caused by third parties to whom the Customer has provided their password when using the same on the Website.

8. Copyright

The Seller respects the intellectual property rights of others, so we ask our users for the same. Except as expressly permitted in writing by the Seller, the Customer agrees not to change, give, rent, loan, sell, distribute or create derivative works of the Website, in whole or in part.

The Seller's website and all of its content are copyrighted material protected by the Bulgarian and international intellectual property law. The contents of the Website are exclusive property of the Seller and may not be used for purposes other than those specified on the Website.

The services and information provided here are solely for the personal use of the Customer. Nothing in the content of the Website assigns or transfers any explicit or concealed rights, property or interests of this Website to the Customer.

The provisions of the current legislation of the Republic of Bulgaria shall apply to the issues not settled by these General Terms and Conditions.

These General Terms and Conditions have been into force since 1st November 2016.

©2008 Château Copsa Winery Ltd.

All rights reserved.

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